Vizeau Store Policies and Frequently Asked Questions

Online Store Policy & FAQS
You can add expedited shipping options to your cart and get shipping and policy
questions answered here. Please visit our other FAQs page as well >here.

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Shipping and Rates

Vizeau offers the USPS (United States Postal Service) for domestic ground and second-day deliveries, Federal Express and UPS upon request. We ship anywhere worldwide. For other frequently-asked questions, please click here. To track your package, please visit http://www.usps.com and enter your tracking number. The United States Postal Service website does not update its information for 24-48 hours, so some delays in the tracking steps may occur (it takes time to register in their system). Direct questions to the carrier can be made by clicking here. Note: A status 'Accepted' shows on the carrier's tracking page to note the package has been processed at the main processing unit.

PLEASE NOTE: Some carriers charge 10 dollars for address corrections, which will be billed to your account, so make sure you can give us a physical address and a telephone number to reach you. A work address is preferred. For residential, business and P.O boxes Standard shipping is 5-7 business days, subject to availability.

Some international shipments may take up to fifteen (15) business days, due to clearance through customs. For alternate payment methods click here. Shipping inquiries will now be sent to: shipping@vizeau.com. Some email services block or mark our customer care emails as spam. Please open your Spam and Bin folders to make sure you check for a response. An autoresponder may help you with your frequently asked questions. We will receive the email and process it so soon as we receive it.

All shipments outside the United States are sent via Registered Mail. The cost is included in the shipping fee. The following are the shipping options available from your cart for Paypal:

Ground:4-7 Business days | 6.50 USD
Second-Day: 2-3 Business days | 18.00 USD
International Economy: 10-15 Business days | 18.00 USD
International Express Air: 5-7 Business days | 27.00 USD

The following shipping options are available for your order through your Paypal cart:

Second-Day Expedited domestic and 5-7 business days International. This option is available from the drop-down menu of your shopping cart. When your items ship, the carrier sends a notification via e-mail and there is an automatic email as well from Paypal. No need to repeat the charges per item. One fee is sufficient for any amount of items.

When your items ship, we will send you a notification e-mail with an international waybill number. Standard international shipping usually takes between 10-15 business days, pending customs clearance.

Click here to view your shopping cart.

Shopping Cart

Our shopping cart is accessed by clicking on this button, directly under the product descriptions: It will open a separate window, where you can proceed to the checkout screen (pop-ups must be enabled).

After you click the Add to Cart button, you can continue with your checkout in two ways:

Same Day Service:
If you call in your order in the morning (Eastern Standard Time), we try to have it processed and on the way to you that same day via the United States Postal Service. For faster delivery choose 2nd Day Air provided the items are in stock. If an item is not in stock it may take from 7-10 business days for delivery. Please check back with us on the status of your order after 5 business days.

We make every effort to ensure that all prices and colors are correct at the time of production. However, typographical errors may occur. While we try to present our merchandise as accurately as possible, colors may vary slightly due to your monitor setup.

Helpdesk 1

Quick style links

Direct Carrier Links for Shipping Inquiries

Find the swimsuit by style number or name

Mail Orders and Catalogues

At the moment, we do not offer printed catalogues. We launched our first Photo Book, featuring our See Through Me Collection.

Book Preview
The Book of Sam

By VIZEAU

For purchases using checks or money orders, please send us a request through our customer care form here.

Packaging: Vizeau uses discreet mailing packages; there are no markings other than those of the courier on the outside.

Guarantee

Our staff is available to assist you. If you are not completely delighted with any item you purchase from us, return it, and we will exchange it as you prefer. There is a one-time re-stocking fee of 10.00 USD per order on returns, not exchanges.

Returns and Exchanges

You, our customer, are most important to us and we want you to be totally satisfied with your purchase. If you are not, due to damage, please wrap the item securely, include the sales and packing slips, indicate the reason for return or exchange, and return it to us prepaid postage by insured parcel post or UPS™ within 14 days of receipt for a merchandise exchange only. The replacement item will be mailed to you when we receive the exchanged item and will arrive to you via standard mail within 10-12 business days. We will also exchange items for a different size as well. There is a one-time re-stocking fee of 10.00 USD per order on returns, not exchanges.

It's easy and fast to shop Vizeau. Our friendly staff can give you good advice on the latest in swimwear fashions. They can answer your questions about size, color and fit.

Call :1+ 305.809.0544 10:00am-6:00pm (EST) Monday thru Saturday. We're ready to serve you. You can email us here.

Fitting Tips

Fitting Note for tricot and jersey items: when purchasing items in a stretch material, for swimwear, it is best to select one size more and in t-shirts one size larger when unsure of your fit.
Please Note: Bathing suits are considered intimate apparel and should be tried on with undergarments. We cannot accept any garments that have been worn, used or altered in anyway. All garments must be returned in the same condition in which they were received.
Fitting Note for Sheer Underwear- Since meshes (2-way stretch sheer materials) don't always stretch as much as tricots
(4-way stretch materials), select one size higher on those.

Thank you for shopping Vizeau. We hope you enjoy your new selection.

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TRANSIT TIME FOR DOMESTIC SHIPMENTS IS 4-7 BUSINESS DAYS. SUBJECT TO AVAILABILITY. OUTSIDE THE U.S. 10-15 BUSINESS DAYS IS STANDARD, UNLESS EXPEDITED. ALL SHIPMENTS ARE SENT AS REGISTERED USPS PARCELS. TO ADD EXPEDITED SHIPPING OPTIONS PLEASE CLICK HERE. PRESS THE BUTTONS ON THE PAGE TO ADD THE SHIPMENT COSTS TO THE SHOPPING CART.